Refund policy

Last updated: November 8, 2026

Highrise Food Co. LLC ("Highrise," "we," "us," or "our") sells plant-protein bars. Because our products are food, refunds work a little differently than for other kinds of goods. This policy covers preorders, cancellations, and problems with delivered orders.

Preorders and cancellations
When you place a preorder, you are charged at checkout. Preorders are expected to ship early to mid December 2026.

You may cancel your order anytime before it ships for a full refund. Email us at info@eathighrise.com with your order number and a short note that you want to cancel. Once an order has shipped, this cancellation option no longer applies.

Delivered orders
Our products are perishable food. All sales of delivered products are final. If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos of the product and packaging, and we will refund or replace it.

How to request a refund or report a problem
Email info@eathighrise.com with:
- Your order number
- A short description of the issue
- Photos of the item(s) and packaging, if the problem is damage, a defect, or an incorrect item

Please do not send products back to us unless we ask you to.

How refunds are issued
Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit. Original shipping charges are refunded when an order is canceled before it ships, or when an order arrives damaged, defective, or incorrect.

If you used a discount code, any refund is based on the amount you actually paid.

Wholesale orders
For any issue with a wholesale order, email info@eathighrise.com.

Lost or missing packages
If a package is lost in transit or marked delivered but you cannot find it, see our Shipping Policy.

Contact
Questions about this policy? Email info@eathighrise.com.