Terms of service

Last updated: November 8, 2026

Welcome to Highrise. These Terms of Service ("Terms") apply to your use of eathighrise.com (the "Site") and any purchase you make from us.

The Site is operated by Highrise Food Co. LLC, a New York limited liability company ("Highrise," "we," "us," or "our"), based in Brooklyn, New York.

1. Accepting these Terms

By using the Site or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Refund Policy. If you do not agree, please do not use the Site.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, whichever is older, to place an order.

Orders are available for delivery where we ship. See our Shipping Policy.

3. Products and orders

  • What we sell. We sell functional plant-based protein bars, including 12-packs ($38.99) and a Sample 6-Pack ($22.49, two bars of each of our three flavors), as listed on the Site at the time of your order. Prices are in U.S. dollars and may change. Taxes and shipping are calculated at checkout.
  • Order acceptance. Your order is an offer to buy. We may refuse or cancel an order (for example, if a product is unavailable, we suspect fraud, or there is a listing error). If we cancel after you have been charged, we will refund you.
  • Pricing and listing errors. If a product is listed at an incorrect price or with incorrect information, we may cancel the order and refund any amount charged.
  • Availability. Products and flavors are subject to availability and may be limited or discontinued at any time.

4. Preorders

When you place a preorder, you are charged at checkout. Preorders are expected to ship early to mid December 2026. Estimated dates may change; we will email you if they do.

You may cancel a preorder anytime before it ships for a full refund. See our Refund Policy and Shipping Policy.

5. Payment

We accept payment through the payment methods offered at checkout (including Shopify Payments where available). By placing an order, you confirm that you are authorized to use the payment method you provide and you authorize us to charge it for the order total, including taxes and shipping.

6. Shipping and refunds

Shipping is covered in our Shipping Policy. Cancellations and refunds are covered in our Refund Policy.

7. Product information and allergens

We work to keep product descriptions, nutrition information, and ingredients on the Site accurate. Recipes and packaging can change. The label on the product you receive is the most accurate source. Always read the label before eating, especially if you have a food allergy or sensitivity.

8. Food products — not medical advice

Our products are food. Information on the Site is for general information only and is not medical advice. Always read the product label.

9. Discounts

Only one discount code can be used per order, and codes cannot be combined. Codes have no cash value, may expire, and may be changed or ended at any time.

9a. Subscribe & Save

If you choose Subscribe & Save, you receive the subscription discount shown on the product page and at checkout, and your order repeats on the delivery schedule you select. By subscribing, you authorize us to charge your payment method automatically for each renewal order, at the price and frequency shown at checkout, until you cancel. You can skip, pause, or cancel your subscription from your account before your next billing date. Cancelling stops future renewals; a renewal that has already been charged will still ship, and is covered by our Refund Policy.

10. Intellectual property

All content on the Site — including the Highrise name, logos, product names, packaging designs, text, photos, and graphics — is owned by us or our licensors and protected by intellectual property laws. You may not copy, reproduce, or use it without our written permission, except for personal, non-commercial use of the Site.

11. Your conduct

When using the Site, you agree not to:

  • Break any law or violate anyone's rights
  • Provide false information or use someone else's payment method without permission
  • Misuse discount codes
  • Interfere with the Site's operation or security, or use bots or scrapers to access it

12. Wholesale

Interested in carrying Highrise? Email info@eathighrise.com.

13. Disclaimer of warranties

Except as required by law, the Site and our products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Site will always be available, error-free, or secure.

14. Limitation of liability

To the fullest extent permitted by law, Highrise and its owners, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site or our products. Our total liability for any claim relating to the Site or our products will not exceed the amount you paid for the product that gave rise to the claim. Some places do not allow these limits, so they may not fully apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Highrise and its owners, employees, and partners from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms or misuse of the Site.

16. Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules.

17. Disputes

If you have a problem, please email us at info@eathighrise.com first. Most issues can be resolved that way.

18. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted, and we will update the "Last updated" date above. Continuing to use the Site after changes means you accept the updated Terms.

19. Contact us

Questions about these Terms? Email info@eathighrise.com.

Highrise Food Co. LLC
Brooklyn, New York