Cancellation policy
Last updated: November 9, 2026
This policy covers Subscribe & Save, our recurring-delivery purchase option for Highrise protein bars.
How it works
When you choose Subscribe & Save at checkout, you authorize Highrise Food Co. LLC to automatically charge your payment method and ship a new order on the delivery schedule you select (currently every 4 weeks or every 8 weeks), until you cancel. Each renewal is charged at the price and frequency shown on the product page and at checkout, and currently includes 10% off compared to a one-time purchase. The Sample 6-Pack is not available on Subscribe & Save.
How to cancel or change your subscription
You can skip an upcoming delivery, change your delivery frequency, or cancel entirely, at any time, from your account, before your next billing date. To cancel, log in to your account and manage your subscription, or email info@eathighrise.com with your order number and we will cancel it for you.
Cancelling stops future renewals. A renewal that has already been charged before you cancel will still ship, and is covered by our Refund Policy.
Price and frequency changes
If we change the price, discount, or available frequencies for Subscribe & Save, we will notify you by email before the change applies to your next renewal. Continuing your subscription after that notice means you accept the updated terms; you can always cancel instead.
Payment and billing
Subscribe & Save uses the payment method on file for your account. If a renewal payment fails, we may retry the charge or pause the subscription until you update your payment method.
Contact
Questions about Subscribe & Save? Email info@eathighrise.com.
