Shipping policy

Last updated: November 10, 2026

Thanks for ordering from Highrise Food Co. LLC ("Highrise," "we," "us," or "our"). Here's what to expect for shipping.

Where we ship
We currently ship within the United States only. Shipping to Canada is coming soon. Shipping options and rates for your address are shown at checkout. Free shipping on orders of $50 or more applies to U.S. orders only.

Shipping costs
Free domestic U.S. shipping on orders of $50 or more (order subtotal before discounts). Orders under $50: shipping rates are shown at checkout before you pay. The Sample 6-Pack ($22.49) ships under the same rules as any other order — on its own it's below the $50 threshold, so the rate shown at checkout applies.

Preorders
You are charged at checkout. Preorders are expected to ship early to mid December 2026. If the estimated ship window changes, we will email you. You may cancel anytime before your order ships for a full refund; see our Refund Policy. If an order contains both preorder and in-stock items, the full order ships together when the preorder items ship.

Processing and delivery
Once products are in stock, orders ship within 1–3 business days, excluding weekends and U.S. holidays. Preorders ship during the December ship window above. Carrier options and estimated delivery times are shown at checkout when available.

Tracking
When your order ships, you will receive a shipping confirmation email with tracking information when the carrier provides it.

Please check your address
Make sure your shipping address is complete and correct at checkout. If a package is returned to us because of an incorrect or incomplete address, you are responsible for the cost of reshipping it.

Damaged, lost, or missing packages
Damaged on arrival: email info@eathighrise.com with your order number and photos. See our Refund Policy. Lost or marked delivered but missing: email info@eathighrise.com within 7 days of the expected or marked delivery date.

Wholesale orders
For wholesale shipping questions, email info@eathighrise.com.

Contact
Shipping questions? Email info@eathighrise.com.